Create Studios – Terms & Conditions
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Last Updated: 17/06/25
1. Booking & Payment Terms
All bookings must be paid in full to confirm your reservation, unless written terms have been pre-agreed.
- First-time bookers: Payment is due within 5 days of invoice.
- Recurring bookings: Payment is due within 5 days of invoice unless otherwise agreed.
- Unpaid invoices past this timeframe may result in cancellation.
- Bookings are only secured once the invoice is paid in full. Availability can change if payment is delayed.
2. Access, Setup, and Overruns
- A 10-minute grace period is included for clearing out after your booking ends.
- If you require setup or pack-down time, you must book this as part of your hire.
- Overrunning your booking without approval will incur an overrun charge per minute (see charge matrix).
- Multiple breaches may result in a temporary or permanent ban from booking.
3. Cleaning & Room Condition
- All hirers must leave the room in the condition it was found: clean, tidy, and rubbish-free.
- Chairs, props, or equipment must be returned to their original place unless otherwise instructed.
- All rubbish must be taken offsite. Bins are not provided for large-scale waste.
- Any excessive mess, damage or neglect will be charged according to the Charge Matrix.
4. Damage, Liability & Holding Card Details
- All bookings are subject to a card-on-file policy.
- Your card may be pre-authorised or held securely for the duration of your booking and charged if any T&Cs are breached.
- We use secure payment providers (e.g. Stripe, Quickbooks, Square). You will be notified if a charge is applied.
- You are responsible for any damage, breakages or loss caused during your hire.
5. Alcohol, Parties & Events
- Alcohol is not permitted without explicit written approval.
- Private parties, large gatherings, or amplified music must be pre-approved.
- Unauthorised events will result in cancellation, charges, or bans.
- You are responsible for guest behaviour both inside and outside the venue.
6. Insurance, Equipment & Responsibility
- Public events must have liability insurance.
- Studio is not responsible for third-party equipment or personal belongings.
- Storage must be pre-approved.
7. Use of Space & Capacity
- Only use the room(s) you have booked for the declared purpose.
- Do not use other spaces or exceed the agreed capacity.
- Misuse may result in ejection and charges.
8. Cancellation Policy
- One-off bookings: 2+ weeks’ notice = reschedule, <2 weeks = no refund.
- Recurring bookings: no refunds or rescheduling.
- No-shows and late arrivals are non-refundable.
9. Neighbours, Noise & Courtyard Etiquette
- Arrive and leave quietly.
- No loitering or congregating outside.
- Noise complaints may result in bans or charges.
10. Parking & Local Restrictions
- Limited parking. 9:30am to 10:30am weekday restrictions apply.
- Not responsible for fines or enforcement.
11. Breach of Terms
- Breaches may result in booking cancellation, bans, and charges as per the matrix.
12. Hosts & Guests – Responsibilities, Liabilities & Expectations
Hosts must:
- Be the primary contact for their session and guests.
- Ensure guests follow all rules and do not exceed agreed capacity.
- Obtain insurance for public access events.
- Accept liability for guest damage or rule breaches.
Guests must:
- Respect the space and others.
- Only access permitted areas.
- Comply with alcohol, noise, and safety rules.
- Understand they attend at their own risk.
Create Studios staff may intervene in case of safety or disruption.
13. Multi-Site & Franchise Locations
- Terms apply across all Create Studios-branded sites, including franchise-operated locations.
- Studio-wide policies and bans may be enforced across all locations.
- Booking history and behavioural data may be shared internally.
14. Digital Access, Platform & Booking Tools
- Using Create Studios digital platforms implies acceptance of these terms.
- Users must provide accurate info and not share access codes.
- Platform activity may be monitored for safety.
15. General Conditions for Future Systems & Partnerships
- Terms may evolve with services, locations, or digital tools.
- Continued use implies agreement with future updates.
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Definitions, Clarifications & charge matrix
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Create Studios reserves the right to cancel, ban and charge any host or attendee upon violation of these terms and conditions without notice or compensation.
The charge matrix can be found attached to your invoice or upon request.
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By booking with Create Studios, the Host and Attendees understand and agree to the terms above.